Can't find an answer to your question? Call us for a quick and helpful response, please phone us at 0800 692 787, or email

Q. Can you design a special one off brush for my own application?
A. Yes, in fact we do this for customers all the time! We can make a single special brush for you, or we can mass-produce a custom design. Let us know what you have in mind by calling free phone 0800 692 787 or email us at

Q. The reception area is a mess from dirty boots, do you have any suggestions?
A. This is a common problem, especially in winter! We have a couple of options for you either a Half Round Boot Cleaner or our Full Boot Cleaner the Full Boot Cleaner also has replacement brushes.

Q. How much is delivery?
A. We deliver free, anywhere in New Zealand, for orders over $100 in value.  For orders under $100, we have a flat charge of $8.99 for delivery, or $12.99 for rural.  If you require delivery outside New Zealand, please enquire by emailing us at

Q. What if I am not happy with the product?
A. NZ Brush Co is 100% New Zealand owned and operated, and we stand behind every product we sell.
If you have a valid claim against our quality or service, we will refund the cost of freight for returns and we will replace the product, freight-free.

Q. I can't find the product I am looking for on your website?
A. Call us and talk to our experienced staff for help at 0800 692 787, or email

Q. How do I find out your current specials or get your current catalogue?
A. Email your details to and sign up to our mailing list and have a catalogue sent to you, or call our friendly team on 0800 692 787.

Q. What about Xmas delivery?
A.Due to all of our factory's across the country closing from 12pm Wednesday the 23 Dec 2016 till  8am Monday 9th of January 2017. Any orders purchased in this period will be dispatched on or after Monday 9th of January 2017.

Q.Tell me about your delivery service? 

A.We aim to deliver your stock item purchase within 3 to 5 working days after receiving your order and we will communicate with you quickly if we have any out of stock issues. Speciality brushes are tailored to your specifications so these items take a little longer, you would expect to receive your order within 10 to 15 working days. Please note that Rural Delivery addresses are dependent on the local courier’s schedule.

Q.What is the cost of delivery?
A.Delivery charges for purchases over $100.00 are free of charge anywhere in New Zealand, for purchases under $100.00 we charge a flat rate of $8.99 for urban towns and cities, and $12.99 for rural areas in New Zealand.

Q.How Do I Change The Delivery Address For An Order That I Have Already Submitted?
A.Please email or call 0800 692 787

Q.There Is A Problem With My Delivery, Who Should I Call?
A.Please email or call 0800 692 787



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For a quick and helpful response:

Phone: 0800 692 787
Free Phone: 
0800 692 787
Phone: 09 622 0722

Address: 305B Neilson Street, Onehunga,
Auckland 1061
Free Phone0800 692 787
Phone:03 366 4928

Address: 361 St Asaph Street,
Christchurch Central
Free Phone: 0800 692 787
Phone: 03 456 4400

Address: 4 Otaki Street, South Dunedin, Dunedin 9012    
Free Phone: 0800 692 787
Phone: 021 955 499